Last updated: 2026-01-11
1) Who we are (Data Controller)
This Privacy Policy explains how ExMoment LLC (“we”, “us”) collects and processes personal data through exmoment.com and the ExMoment Author Content Store.
Controller: ExMoment LLC
Email: support@author.exmoment.com
Website: exmoment.com
2) What data we collect
Depending on how you use the site, we may collect:
Account & checkout data
- Name and email address
- Billing details (as required for orders)
- Order details and purchase history
- Payment status (we do not store full card details)
Free Content Pack / communications
- Email address
- Consent records (where applicable)
Technical data
- IP address
- Device/browser information
- Log data (pages viewed, timestamps, referrer)
- Cookies and similar tracking data
Support
- Messages you send us and any information you include
3) Why we process your data (purposes)
We use your data to:
- Provide downloads and account access
- Process purchases and deliver digital products
- Send transactional emails (receipts, delivery links, account messages)
- Provide customer support
- Improve site performance and prevent fraud/abuse
- Send marketing emails only when permitted (see section 6)
4) Legal bases (GDPR)
We process personal data under these legal bases:
- Contract: to deliver purchases/downloads and manage your account
- Legitimate interests: security, fraud prevention, and basic analytics to improve the store
- Consent: marketing emails and optional cookies where required
- Legal obligation: accounting/tax compliance and recordkeeping
5) Payments
Payments are processed by third-party payment providers integrated via WooCommerce. We receive confirmation of payment and order details, but we do not store full payment card details.
6) Email communications and the Free Content Pack
If you request a Free Content Pack or subscribe to updates, we may email you:
- The download link and essential onboarding messages related to the pack
- Occasional product updates and content offers (only if you opted in where required)
You can unsubscribe at any time using the link in emails or by contacting support@author.exmoment.com.
7) Cookies and analytics
We use cookies and similar technologies to:
- Keep the site working (session, security, cart)
- Remember preferences
- Measure performance and improve UX
Depending on your configuration, analytics may use third-party tools. Where required by law, we use a consent mechanism for non-essential cookies.
8) Who we share data with (processors)
We may share personal data with trusted providers only as needed, such as:
- Hosting and infrastructure providers (including CDN services)
- Email delivery providers
- Payment processors
- WooCommerce/WordPress plugins necessary to operate the store
- Security and anti-spam tools
We do not sell your personal data.
9) International transfers
Some service providers may process data outside the EU/EEA. Where applicable, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
10) Data retention
We retain personal data only as long as needed:
- Orders/invoices: retained for legal/accounting obligations
- Account data: kept while your account is active
- Marketing: kept until you unsubscribe or request deletion
- Logs/security: retained for a limited period for protection and troubleshooting
11) Your rights (GDPR)
If you are in the EU/EEA, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (where consent is the basis)
- Lodge a complaint with your local data protection authority
To exercise rights, email support@author.exmoment.com.
12) Security
We use reasonable technical and organizational measures to protect personal data, including access controls and secure processing. No method is 100% secure, but we aim to protect data against unauthorized access or misuse.
13) Children’s privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children.
14) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect changes.
15) Contact
Privacy questions: support@author.exmoment.com